Shipping + Returns
I ship mostly with UPS, and all parcels are securely packaged and insured in the event that any damages may occur during transit.
*UPS has a policy that requests for the recipient to keep all bubble wrapping and boxing materials if the parcel does arrive damaged so they can account for the fact that I packaged it correctly. They require 2 inches of bubblewrap around the paintings and snugly packaged in the boxes. I follow their guidelines, and ask that you keep all materials in the event that a package arrives damaged otherwise they will not process a claim.
Shipments of large paintings
All large paintings over 36x36" ship rolled, and need to be arranged to be re-stretched by your local framer upon arrival. I suggest making these arrangements right away even before the painting has arrived to get in the framer's line up. I also suggest taking the painting directly to the framer's for the first opening of the package. It takes me a long time to package them up properly and I wouldn't want you to try to re-roll the painting and get any creases accidentally in the canvas.
*Shipping these large paintings rolled saves on shipping expenses and protects the artwork best. Larger paintings, if shipped on their stretcher bars, need to be shipped in a crate, which is significantly more expensive, but can be arranged if you prefer this option. A separate invoice can be sent for the crate shipping, which will be $700 or more depending on which service we use for the delivery. Please reach out to me if you prefer this option!
All deliveries in the U.S. are complimentary.
All outside the U.S. costs are as follows:
Canada: starts at $35 for 8x8" paintings, and can go up from there based on the size of painting you are purchasing
Everywhere else: starts at $65 and can go up from there depending on the size of the painting you are purchasing.
*All VAT and taxes are the responsibility of the buyer, including any other international fees that may apply.
If the piece is ready to ship, I try to get it out within the week. However, please allow for 7-14 days for shipments to be delivered. Because my process as an artist often involves painting over works, I often don't sign and varnish a piece until it sells, so need to allow time for that to take place and dry before it can be boxed up.
*If there are special requests or changes, it could extend the shipping time frame.
I accept returns on all artworks EXCEPT those which are commissioned, made to order or personalised.
Returns are accepted within 14 days of receipt of delivery.
Once a return has been requested the customer has 14 days to return the item.
Please ensure that returned artworks are packed sufficiently (please reuse the original packaging if it’s still serviceable) and that you use a suitable signed for, tracked and insured delivery method.
Return delivery costs are the responsibility of the customer.
Please contact me at email@example.com if you wish to return a piece.
Refunds + Exchanges
Once the returned item has been received in its original condition a full refund, minus the original delivery costs to you, will be given. Refunds are processed within 14 days of return delivery receipt.
If you prefer to exchange it for another piece, please let me know at that time which piece you'd like to swap it out for.
Damaged or Lost in transit artworks
In the event that your delivery is damaged or lost in transit then a full refund will be given, or if possible the item will be replaced/repaired.
For damaged artworks - please keep all packaging and any damaged items as evidence until the claim is resolved. Please also take photographs of any damage as evidence.
Refunds cannot be given for any loss or damage that occurs to your delivery if it was left with a neighbour or in a safe place.
For lost artworks - Once the shipping/delivery company have confirmed and accepted responsibility of a loss a refund can be made.
All Artworks are insured against loss/damage whilst in transit.
*If you have additional questions, please reach out to firstname.lastname@example.org